19th April: Do you hate saying sorry? Well, science reveals how you can make the perfect apology.
Here we go.
Six keys to say sorry in the perfect manner—We have to apologize sometimes. Do you want to know how to say sorry in the best manner? Yes? Let us find it out here.
Researchers say six key elements that help in making your apology more meaningful are being explained here. Two elements are critical to someone accepting it. The study states that admitting you are at a fault and offering to get the damage repaired are two key components when saying sorry.
<blockquote> A new study states there are six stages to offer ultimate apology. </blockquote>
So, its clear. Apologies work but you must ensure that you hit as many of the six key components as possible. This has been stated by the Ohio State University Fisher College of Business professor Roy Lewicki. Lewicki, who led the study, said the request for forgiveness was the least important element.
Six elements for the perfect apology—
- Expression of regret
- Explanations of what went wrong
- Acknowledgement of responsibility
- Declaration of repentance
- Offer of repair
- Request for forgiveness
Lewicki said that you may not get all the elements in. But particularly, the acknowledgement of responsibility was an important component.
Understand that something had gone wrong. You need to show that you are really unhappy about it.
It can be worded in any number of ways, Lewicki said. ‘I didn’t tell the truth’, ‘I made a mistake’, ‘It was my fault’. So, he insists on incorporation of any of such or similar acknowledgements in your apology goes a long way in healing the situation.
Second to acknowledging your responsibility for the wrong doing and offering to repair the damage was the next most vital gesture. The author said that it show people you really wish to correct the harm you have caused.
Value of each of the six vital components is the same whether the apology was related to any failure of competence or an integrity issue. In most cases, when you go back to find out the precipitating incident, it was the failure to act.
Timing of an apology is important. The sooner an apology happens, the better it is.
The least effective element is a request for forgiveness. This can leave you out if you have to. Eye contact and appropriate expression of your sincerity were vital in a face-to-face apology.